Service Level Agreement

Bethab Travels understands the need for the highest level of service.
The Service Level Agreement is used to monitor not only the application of
the policy but more importantly that the agreed service levels are adhered to.

Groups, Conferences and Incentives

Depending on your specifications, we may also include our specialised partners. This ensures the event is professionally co-ordinated

24 hour emergency

Service is available to all travellers and customers 24hrs, 7days a week including public holidays

Airline/Hotel/Car Hire

• Deliver best value ticket using preferred supplier agreements
• Written fare quotes
• 100 % Airline booking confirmation
• Up-to-date customer profiles
• Response time to messages left

Quality Control

• Provide MIS reports as agreed
• Report all complaints or compliments
• Set up regular Business Review Meetings

Accounts

• Credit returned tickets and maintain refund log
• Prompt response to accounting queries
• Regular, agreed upon MIS reports